Professional Development Lead
Shabana joined Comcast in 2005 as a Customer Experience Specialist in Baltimore. Over the past 15 years, she has held several roles of increasing responsibility in the Northeast Division including Supervisor, Credit & Collections; Manager, Billing & Retention; and Senior Manager, Customer Care, Strategy & Operations. In 2018, Shabana joined the West Division as Director of Channel Support Center of Excellence (CoE), leading a team of ~120 and overseeing the daily operations that supported all sales channels with the acquisition and retention of customers.
In 2021, Shabana was named as the Senior Director, Customer Care for the Mile High Center of Excellence (CoE) where she is responsible for delivering a superior customer experience. She leads a team of ~400 employees with a commitment to excellence through active participation in eNPS to enhance employee engagement, motivation, knowledge, skills, performance, and morale.
Shabana earned her bachelor’s degree in business administration from Strayer University and, in December, she will complete her Master of Professional Studies, Organization Development and Change at Penn State University. She currently serves on the SCTE Rocky Mountain Chapter as an Associate Board Member for Professional Development and is passionate about youth mentorship. She also volunteers with the Aspen Effect organization.
For more information about Shabana, please visit https://www.linkedin.com/in/shabanawalker/